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Customer Service

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Product Questions?

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Full Tilt Contact Information

Contact Full Tilt directly for product information.

Full Tilt USA
4201 6th Ave South
Seattle, WA 98108
800-994-5605

Hours of Operation

7AM to 5PM PST (Monday-Friday)

Full Tilt Customer Service

Phone: 800-994-5605
Email: Customer Service

Or click to email the U.S. offices:
MEDIA, EVENTS, MARKETING
TEAM
SALES, BECOMING A DEALER
WEB SITE ISSUES
TECH SUPPORT/CUSTOMER SERVICE

For help with returning product, please visit Easy Returns or Warranty Returns

Full Tilt International Offices

FULL TILT CANADA
1 Westside Drive, Unit #7
Toronto, Ontario
Canada M9C 1B2

FULL TILT EUROPE

Seeshaupter Strasse 62
D-82377 Penzberg
Germany
+49 8856 901 0

FULL TILT UK

1 BROOKLANDS
MOONS MOAT DRIVE
REDDITCH
B98 9DW
ph: 01527405410

FULL TILT JAPAN

11F, Shibaura Square Bldg,
4-9-25 Shibaura Minato-ku,
Tokyo 108-0023 Japan

FULL TILT AUSTRALIA

BENTLEY SPORTS
PO BOX 2615
CHELTENHAM, 3192
VICTORIA, AUSTRALIA

FULL TILT NEW ZEALAND

NEW ZEALAND
SPORTIVE NZ
PO BOX 8659
CHRISTCHURCH, NEW ZEALAND

Shopatron Contact Information

Contact Shopatron with order processing questions.

Shopatron Customer Service

Phone: (877) 412-7467

Email Shopatron

Retail Returns

Retail Returns

If your Full Tilt product was purchased from a local retailer rather than from fulltiltboots.com, you must bring your product back to the retailer.

Please do not contact Full Tilt regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from fulltiltboots.com and were fulfilled and shipped directly by Full Tilt.

Warranty

Returning Product for Warranty

We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame and that you are the original purchaser.

Product Purchased from a Retailer

Product purchased from a retailer must be returned to the original point of purchase. The dealer will then process the warranty with Full Tilt on your behalf.

Product Purchased from fulltiltboots.com

If your product was purchased directly from fulltiltboots.com, all warranty-related inquiries must be directed to your order fulfiller. You can find contact information for your order fulfiller on your order Packing Slip and in your Shopatron Account, on your online invoice.

Our fulfillment partner will then process the warranty claim with us on your behalf.

If your order was fulfilled directly from Full Tilt, please contact Full Tilt Customer Service. A Full Tilt Service Rep will be happy to provide you with an RMA # for you to submit your product for warranty inspection.

After receiving your RMA # from Full Tilt, ship all returns to:

Full Tilt Boots
Attn: Warranty Returns
4501 6th Ave S.
Seattle, WA 98108

If you send in your warranty return without contacting Full Tilt Customer Service, we will be unable to process your warranty request.

Exact product replacement depends on inventory availability.

*Consumer is responsible for shipping charges to mail back warranty returns.

Full Tilt Boots Warranty Policy

Thanks for your Full Tilt Boots purchase. Full Tilt warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, Full Tilt will use the manufacturing date as the start of the warranty period.

Items will be repaired or replaced if, upon inspection at an authorized Full Tilt Service Center and sent to and agreed upon by a Full Tilt Warranty Service Technician, they are found to be defective in materials or workmanship.

In the event an exact product replacement is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.

Full Tilt One Year Limited Warranty

Full Tilt warrants its boots to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.

Full Tilt warrants its accessories to be free from defects in materials and workmanship for a period of (180) days from the original date of purchase at retail.

What is covered:

  • Cracked shells
  • Stitching that is pulling out - that is not the result of normal wear and tear
  • Malfunctioning buckles

What is not covered:

  • Any product that has been altered, modified, or tampered with in any way by anyone.
  • Damage due to negligence, accident, unreasonable use, or by other causes unrelated to defective materials or workmanship.
  • Any product that has had the serial number altered, defaced or removed.

Click here for a complete copy of our Full Tilt Boots Warranty Policy.

Product Availability

Product Availability

Out-of-Stock Items

Full Tilt makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified immediately that part, or all, of your order cannot be fulfilled.

Partial Shipments

If only part of your order is unavailable, the remaining items will be shipped to you. Your account will only be charged for the shipped items.

Split Shipments

Because we rely on the support of our specialty retailers in the fulfillment and shipment of online orders, it is likely that your order will be shipped by one of these retailers. When product becomes sparse, it is also possible that your order will be fulfilled by multiple retail partners.

Future Availability

If you are interested in a specific out-of-stock item, continue to check the website periodically and/or contact Full Tilt Customer Service to find out when the product will be made available.

Where Can I Find Full Tilt Products?

Full Tilt products are sold at numerous online and retail stores. To locate the Full Tilt dealer nearest you, please check out our Dealer Locator.

Replacement Parts

Replacement Boot Parts

If you have Full Tilt Boots and would like to purchase a replacement part, you can order all replacement parts directly from our website. Simply go to our Parts Section and order what you need. If we do not have a specific part in stock, you can also check with your local dealer.

All tongues, liners, boot boards, upper cable inserts, forward lean inserts, power straps, cables, replacement heels and outsoles are all sold as a pair - for a pair of boots. All buckles are sold individually with one per package. If you are in need of (2) you will need to order (2).

What are the FT factory stocked cable lengths on my boots?

To download a Cables Size Chart click here.

What is the amount of forward lean on my boots?

forward_lean

Which boot shell do I have?

To download a chart of previous FT Boots Models click here.

model_chart

Tips for Product Use

Using Custom Footbeds

You can use your own footbeds in Full Tilt boots if you heat mold the liners. This will allow the bottom of the liners to mold to the your footbeds.

Please have a professional boot fitter perform this for you. Make sure to heat up the boots before inserting the footbeds and molding the liners to your feet.

FTI Shell vs FT Shell

In 2010 we introduced a new FTI shell. The Influence shell has a 102mm last and is available in our Booter, High Five, and Mary Jane models.

The FTI shell is for those who can not fit comfortably into the original FT shell. The FTI shell offers a higher, rounder toebox as well as a 4mm wider last (depending on your foot shape and footbed set up).

Full Tilt Instruction Manual

View our Instruction Manuals below or click here to download a copy of our Instruction Manual...

Sticker Requests

Can You Please Send Me Free Full Tilt Stickers?

**Well we've received so many sticker requests this year that we're out of stickers for the next couple months. So keep sending your requests, they just won't be fulfilled right away. Thanks!

Yes!

Just send us a standard size (no insanely big envelopes), self addressed, stamped envelope inside the envelope you mail to us and we’ll stuff it with stickers and mail it back to you.

Letters, ideas, entertaining pics are always appreciated by the sticker guy.


example of what you might get, a 6" x 4" Sticker Sheet:

Free FT Sticker Sheet


Mail requests to Full Tilt Boots in your Country:

FULL TILT USA

Attn: Free Stickers Please!
4201 6th Ave South
Seattle, WA 98108
800-994-5605

FULL TILT CANADA

Attn: Free Stickers Please!
1 Westside Drive, Unit #7
Toronto, Ontario
Canada M9C 1B2

FULL TILT EUROPE

Attn: Free Stickers Please!
Seeshaupter Strasse 62
D-82377 Penzberg
Germany
+49 8856 901 0

FULL TILT UK

Attn: Free Stickers Please!
1 BROOKLANDS
MOONS MOAT DRIVE
REDDITCH
B98 9DW
ph: 01527405410

FULL TILT JAPAN

Attn: Free Stickers Please!
11F, Shibaura Square Bldg,
4-9-25 Shibaura Minato-ku,
Tokyo 108-0023 Japan

FULL TILT AUSTRALIA

Attn: Free Stickers Please!
BENTLEY SPORTS
PO BOX 2615
CHELTENHAM, 3192
VICTORIA, AUSTRALIA

FULL TILT NEW ZEALAND

Attn: Free Stickers Please!
NEW ZEALAND
SPORTIVE NZ
PO BOX 8659
CHRISTCHURCH, NEW ZEALAND

Company Info

Full Tilt Info

Full Tilt Contact Info

Click here to visit our Contacts page.

Full Tilt News

The best way to stay informed about what's been going on in the world of Full Tilt is to follow our News page.

Full Tilt Careers

For Full Tilt job postings visit the K2 Sports Careers site.

The Full Tilt Story

Curious about how we got started? Check out our story here.

2014-2015 Full Tilt Catalog

For Full Tilt Boots catalog click here.

2014-2015 Full Tilt Boots Specs

To download a Full Tilt Boots comparison chart click here.

Shipping and Order Tracking

The Fine Print

Additional Shipping Information

Holiday Shipping Schedule

Standard domestic ground ship orders placed after 9AM Pacific Time December 12th may not arrive before December 25th. To make sure that your order arrives before December 25th please consider using a Guaranteed Delivery date.

Order Processing

Orders placed before 10am PST Mon-Fri may ship same day, standard processing time is up to (3) business days.

No weekend deliveries are available.

Full Tilt is unable to ship to PO Boxes.

Unless specified otherwise, all orders are shipped using standard ground service (3-7 business days).

Express Shipping

Express shipping options include either a guaranteed (3) or (4) day delivery from your order date. Additional shipping charges will apply.

Express shipping options are unavailable on orders shipping to a US Military address.

Customers Outside the US

We do ship to US Military addresses through our US website, even if you are stationed internationally.

If you are outside the US, please make sure to select your appropriate Region from the bottom of this page to find out if our website offers online sales in your country.

If your country is not set up for online sales, please contact your local Dealer to place your order.

Order Fulfiller Contact Information

As soon as your order has been marked for fulfillment, you will be notified whether your order is being shipped by Full Tilt directly or by one of our retail fulfillment partners. Contact information for your order fulfiller is located on your corresponding order packing slip and in your Shopatron Account.

Please Note:

Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery.

For additional shipping-related questions, please contact Shopatron at (877) 412-7467

Order Tracking

Track your package! At any time you may check order status in your Shopatron Account.

Your order tracking number will be sent to you via email after your order has shipped. Your tracking number is also available in your Shopatron Account.

Full Tilt Shipping Rates

The following shipping rates are for items purchased through fulltiltboots.com only.

Ground Shipping Rates

0-$24.99 $5.00
$25-$49.99 $7.00
$50.00-$99.99 $9.00
$100-$149.99 $11.00
$150.$199.99 $13.00
$200+ $15.00

Express Shipping Rates

Order Total Express 2 Day Express 3 Day
0-$24.99 $14.00 $11.00
$25-$49.99 $18.00 $12.00
$50-$249.99 $23.00 $17.00
$250.$599.99 $27.00 $22.00
$600+ $30.00 $24.00

*Both Express 2 Day and Express 3 Day may require an additional 1-2 business days for order processing. Express rates reflect transit time in business days only.

Website Returns

Full Tilt Boots Return Policy

For purchases from fulltiltboots.com

  • All items have a 30-day money-back guarantee
  • Items must be in new/unused condition with original packaging and hangtags
  • Only defective product may be returned after use or without hangtags
  • For defective warranty returns, please reference our Warranty Section

If your order was shipped from a retail partner, please contact Shopatron or the retailer for additional return instructions.

Please allow two (2) to three (3) weeks from product arrival for processing.

Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase.

If your return was a gift, the credit will go to the original purchaser of the item.

Easy "Shopatron" Returns

For purchases from fulltiltboots.com

  • Please process all returns through Shopatron - our order processor
  • Log into your Shopatron Account
  • In your Shopatron account, select "Request an RMA"
  • Select the item(s) you wish to return and click "Create RMA"
  • Please write your RMA # on the outside of the package prior to shipping

Once you have created your RMA, you will receive an email from Shopatron with additional instructions.

Please ship your return to the address on your order invoice or packing slip (it may be a retail partner)

If you did not receive a packing slip, your invoice is available in your Shopatron Account.

The Fine Print

Additional information for purchases from fulltiltboots.com

Product Exchanges

To exchange Full Tilt product, please follow our return instructions above and then place a second order through fulltiltboots.com.

Return Shipping Charges

You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.

Damaged Items or Mis-Shipments

Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.

Rejected Returns

  • If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
  • Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
  • Please Contact Us if you have additional questions regarding the rejection of a returned item.

Payment Information

Payment Methods

fulltiltboots.com accepts the following credit cards:

  • Visa
  • Mastercard
  • American Express
  • Discover

Bill me Later

As an alternative to credit cards, Full Tilt accepts Bill Me Later for payment. See Bill Me Later for more details.

Sales Tax

Full Tilt Boots is required to charge sales tax on orders purchased through lineskis.com and originating in the following states: CA, CO, CT, IA, ID, MI, MN, NC, NJ, NM, NV, NY, OH, PA, TX, UT, VA, VT, WA, and WI.

What is Shopatron

What is Shopatron?

Shopatron is the order processor for Full Tilt.

This means that after purchasing product from fulltiltboots.com you will receive email communication regarding order and shipment status from Shopatron.

In addition to email communication, all returns are processed through Shopatron. To initiate a return, cancel an order, or check order status, log into your Shopatron Account.

At any point in the order process you may be contacted by Shopatron, Full Tilt, or a Full Tilt retail fulfillment partner directly.

What are Order Fulfillment Partners?

By ordering product from fulltiltboots.com you are directly supporting your local retailers.

Through the Shopatron tool, when an order is placed through fulltiltboots.com, the order is assigned to one of our Full Tilt specialty retailers for fulfillment and shipment. Orders are assigned on a first-come first-served basis, with priority given to those retailers who are located closest to you.

When needed, Full Tilt will ship and fulfill all orders that cannot be fulfilled by one of our retail fulfillment partners.

Through this system, Full Tilt customers are able to support their local Full Tilt shops when making online purchases.

Sizing

Full Tilt Boots Size Charts

Check out our size charts below for Original, Soul, Influence and Growth Spurt Boots.

You can also click here to download a copy of our size chart.

Beginning in 2014 Full Tilt Boots will only be available in half sizes (example 27.5)

Full Tilt Boots Size Chart

Sponsorship

Full Tilt Sponsorship

We don’t pay skiers to ride our boots; even pros you see rocking our boots, like Seth Morrison, Tom Wallisch, and any number of Olympic freestyle skiers, are on our boots simply because it gives them a performance advantage over people that ride conventional overlap boots or weak copies of our original 3-Piece designs.

Of course, if you’re one of the hard working skiers at the pro level on podiums or star in pro ski films we may consider sending you a pair to give you the advantage needed to kick even more butt.

Otherwise, we’re just a bunch of boot fitters that live and breathe boots and believe the most important place to put our money is back into the product.

ATTENTION AGENTS & ATHLETE MANAGERS

Please refer your world class athlete to the Full Tilt Team Manager in their home country for consideration of sponsorship so we can work with them one on one. We like to keep a close relationship to these pros to enure a healthy partnership and continue to develop the worlds best boots. Thanks!

Go to our Team Page for a list of elite Full Tilt athletes.

Full Tilt Catalog

2014-2015 Full Tilt Boots Catalog

Flip through our 2014/2015 Catalog.

Poster Requests

Can I get some Full Tilt posters?

Yes!

Just send us a small poster tube with a self addressed shipping label and paid return postage inside the poster tube. We’ll then fill with posters and send back to you using the paid postage you've included inside.

Here is an example of what to include inside:

poster_requests

Mail Poster requests to:

FULL TILT USA
Attn: Poster Request!
4201 6th Ave South
Seattle, WA 98108