Customer Service

Contact Full Tilt directly for product information.

Full Tilt USA
413 Pine St.
3rd Floor
Seattle, WA 98101

Hours of Operation

8AM to 5PM PST (Monday-Friday)

Full Tilt Customer Service

Phone: 800-994-5605
Email: Customer Service

Or click to email the U.S. offices:
MEDIA, EVENTS, MARKETING
TEAM
SALES, BECOMING A DEALER
WEB SITE ISSUES
TECH SUPPORT/CUSTOMER SERVICE

For help with returning product, please visit Easy Returns or Warranty Returns

Full Tilt International Offices

FULL TILT CANADA
1 Westside Drive, Unit #7
Toronto, Ontario
Canada M9C 1B2

FULL TILT EUROPE

Seeshaupter Strasse 62
D-82377 Penzberg
Germany
+49 8856 901 0

FULL TILT UK

1 BROOKLANDS
MOONS MOAT DRIVE
REDDITCH
B98 9DW
ph: 01527405410

FULL TILT JAPAN

11F, Shibaura Square Bldg,
4-9-25 Shibaura Minato-ku,
Tokyo 108-0023 Japan

FULL TILT AUSTRALIA

BENTLEY SPORTS
PO BOX 2615
CHELTENHAM, 3192
VICTORIA, AUSTRALIA

FULL TILT NEW ZEALAND

NEW ZEALAND
SPORTIVE NZ
PO BOX 8659
CHRISTCHURCH, NEW ZEALAND

Contact Kibo via 24/7 customer support phone number or online for help with order related questions.

Kibo Customer Service

Phone: (877) 412-7467
Kibo Order Support

If your Full Tilt product was purchased from a local retailer rather than from fulltiltboots.com, you must bring your product back to the retailer.

Please do not contact Full Tilt regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from fulltiltboots.com and were fulfilled and shipped directly by Full Tilt.

We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame and that you are the original purchaser.

Product Purchased from a Retailer

Product purchased from a retailer must be returned to the original point of purchase. The dealer will then process the warranty with Full Tilt on your behalf.

Product Purchased from fulltiltboots.com

If your product was purchased directly from fulltiltboots.com, all warranty-related inquiries must be directed to your order fulfiller. You can find contact information for your order fulfiller on your order Packing Slip and in your Kibo Account, on your online invoice.

Our fulfillment partner will then process the warranty claim with us on your behalf.

If your order was fulfilled directly from Full Tilt, please contact Full Tilt Customer Service. A Full Tilt Service Rep will be happy to provide you with an RMA # for you to submit your product for warranty inspection.

If you send in your warranty return without contacting Full Tilt Customer Service, we will be unable to process your warranty request.

Exact product replacement depends on inventory availability.

*Consumer is responsible for shipping charges to mail back warranty returns.

Thanks for your Full Tilt Boots purchase. Full Tilt warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, Full Tilt will use the manufacturing date as the start of the warranty period.

Items will be repaired or replaced if, upon inspection at an authorized Full Tilt Service Center and sent to and agreed upon by a Full Tilt Warranty Service Technician, they are found to be defective in materials or workmanship.

In the event an exact product replacement is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.

Full Tilt One Year Limited Warranty

Full Tilt warrants its boots to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.

Full Tilt warrants its accessories to be free from defects in materials and workmanship for a period of (180) days from the original date of purchase at retail.

What is covered:

• Cracked shells
• Stitching that is pulling out - that is not the result of normal wear and tear
• Malfunctioning buckles

What is not covered:

• Any product that has been altered, modified, or tampered with in any way by anyone.
• Damage due to negligence, accident, unreasonable use, or by other causes unrelated to defective materials or workmanship.
• Any product that has had the serial number altered, defaced or removed.

Click here for a complete copy of our Full Tilt Boots Warranty Policy.

Out-of-Stock Items

Full Tilt makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified immediately that part, or all, of your order cannot be fulfilled.

Partial Shipments

If only part of your order is unavailable, the remaining items will be shipped to you. Your account will only be charged for the shipped items.

Split Shipments

Because we rely on the support of our specialty retailers in the fulfillment and shipment of online orders, it is likely that your order will be shipped by one of these retailers. When product becomes sparse, it is also possible that your order will be fulfilled by multiple retail partners.

Future Availability

If you are interested in a specific out-of-stock item, continue to check the website periodically and/or contact Full Tilt Customer Service to find out when the product will be made available.

Full Tilt products are sold at numerous online and retail stores. To locate the Full Tilt dealer nearest you, please check out our Dealer Locator.

If you have Full Tilt Boots and would like to purchase a replacement part, you can order all replacement parts directly from our website. Simply go to our Parts Section and order what you need. If we do not have a specific part in stock, you can also check with your local dealer.

All tongues, liners, boot boards, upper cable inserts, forward lean inserts, power straps, cables, replacement heels and outsoles are all sold as a pair - for a pair of boots. All buckles are sold individually with one per package. If you are in need of (2) you will need to order (2).

What are the FT factory stocked cable lengths on my boots?

To download a Cables Size Chart click here.

What is the amount of forward lean on my boots?

Which boot shell do I have?

To download a chart of previous FT Boots Models click here.

You can use your own footbeds in Full Tilt boots if you heat mold the liners. This will allow the bottom of the liners to mold to the your footbeds.

Please have a professional boot fitter perform this for you. Make sure to heat up the boots before inserting the footbeds and molding the liners to your feet.

View our Instruction Manuals below or click here to download a copy of our Instruction Manual...

**Well we've received so many sticker requests this year that we're out of stickers for the next couple months. So keep sending your requests, they just won't be fulfilled right away. Thanks!

Yes!

Just send us a standard size (no insanely big envelopes), self addressed, stamped envelope inside the envelope you mail to us and we’ll stuff it with stickers and mail it back to you.

Letters, ideas, entertaining pics are always appreciated by the sticker guy.

example of what you might get, a 6" x 4" Sticker Sheet:

Mail requests to Full Tilt Boots in your Country:

FULL TILT USA

Attn: Free Stickers Please!
413 Pine St.
3rd Floor
Seattle, WA 98101

FULL TILT CANADA

Attn: Free Stickers Please!
1 Westside Drive, Unit #7
Toronto, Ontario
Canada M9C 1B2

FULL TILT EUROPE

Attn: Free Stickers Please!
Seeshaupter Strasse 62
D-82377 Penzberg
Germany
+49 8856 901 0

FULL TILT UK

Attn: Free Stickers Please!
1 BROOKLANDS
MOONS MOAT DRIVE
REDDITCH
B98 9DW
ph: 01527405410

FULL TILT JAPAN

Attn: Free Stickers Please!
11F, Shibaura Square Bldg,
4-9-25 Shibaura Minato-ku,
Tokyo 108-0023 Japan

FULL TILT AUSTRALIA

Attn: Free Stickers Please!
BENTLEY SPORTS
PO BOX 2615
CHELTENHAM, 3192
VICTORIA, AUSTRALIA

FULL TILT NEW ZEALAND

Attn: Free Stickers Please!
NEW ZEALAND
SPORTIVE NZ
PO BOX 8659
CHRISTCHURCH, NEW ZEALAND

Full Tilt Contact Info

Click here to visit our Contacts page.

Full Tilt News

The best way to stay informed about what's been going on in the world of Full Tilt is to follow our News page.

Full Tilt Careers

For Full Tilt job postings visit the K2 Sports Careers site.

The Full Tilt Story

Curious about how we got started? Check out our story here.

2017-2018 Full Tilt Catalog

For Full Tilt Boots catalog click here.

2017-2018 Full Tilt Boots Specs

To download a Full Tilt Boots comparison chart click here.

Updated May 1st, 2018

Introduction

Full Tilt Boots, through it's parent company K2 Sports, is committed to respecting the privacy of our website visitors, customers, partners, and employees by protecting your privacy and complying with applicable data protection and privacy laws such as GDPR Guidelines. We believe it is important that you understand the kinds of data we collect about you, how we protect that data, and how it is used. By using the Site, signing up for email, or otherwise providing information to us, you are accepting the practices described in this Privacy Policy.

Our Privacy Policy is intended to help you clearly and easily understand:

• The purpose of this privacy policy;
• What information is being collected;
• How your information is collected;
• How your information will be used, processed, and shared;
• Your Personal Data rights and how you can control your information; and
• Information on Cookies.

The purpose of this privacy policy

We recognize the need for appropriate safeguards and management of personal data ("Personal Data" refers to the information relating to an identified or identifiable individual - i.e. a natural person) you provide to us. This Privacy Policy sets forth the privacy principles K2 Sports follows with respect to your Personal Data.

This privacy statement covers all Personal Data received by K2 Sports at the website www.fulltiltboots.com (the "Site"). It also applies to Personal Data we collect when you otherwise interact with us, such as when you make a payment, place an order, sign up for emails, or contact customer service. This Policy also applies to Personal Data that we may receive from our partners and third-party sources. We shall protect your personal data and ensure it is not accessible by unauthorized third parties through proper technical and organizational measures. Also, since we cannot guarantee complete data security on communication via email, we advise you to use encryption while sending confidential information, or use postal mail to send confidential information.

This Privacy Policy applies to Personal Data from the European Union and from Switzerland that is collected, used, retained, and processed by K2 Sports in the United States, the European Union, Canada, Japan, Norway, or China.

What information is being collected

• Your username, first and last name, email, mailing address, telephone number, birthday, or other information you post on the Site while registering for an account, filling out a contact form, placing an order, registering a product, entering a giveaway;
• Billing information such as billing name and address, and credit card information, as well as product details for your order alone or in combination can be used to identify you as Personal Data that you provide when you place an order on the Site;
• Usage, viewing and technical data automatically collected from your computer, phone, or device through cookies and other technologies such as your device identifier or IP address, browser type, language preference, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data;
• Location information. Location information is only used for security, monitoring, and troubleshooting purposes (most devices allow you to turn off location services); and
• Information we collect when you interact with our content on the Site or on third-party sites or platforms, such as social networking sites. This may include information such as "Likes", profile information gathered from social networking sites or the fact that you viewed or interacted with our content.

How your information is collected

While registering for an account, filling out a contact form, placing an order, registering a product, or entering a giveaway, we gather Personal Data;

When you visit the Site, location information may be provided by a computer or device interacting with the Site. Your computer, phone, or device may pass information through cookies and other technologies such as your device identifier or IP address, location, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data;

If you search on the Site, we obtain search term and search result information;

We may receive Personal Data about you from other sources. For example, we may receive creditworthiness or other financial Personal Data when you fill out a job application.

How your information will be used, processed, and shared

We may process and use your billing and credit card Personal Data to process your orders for products and services, to deliver products and services to you, and to bill you for them;

We may process and use your Personal Data to verify and validate your identity;

If you submit a job application or resume to us, we may process and use the Personal Data in the application or resume to communicate with you and, subject to laws and regulations that govern our consideration of that Personal Data, to evaluate your qualifications for employment;

We may process and use aggregate information about your activities and services to help us determine your potential interest in other products or services;

For marketing and similar purposes, we may use Personal Data to offer products and services from us or others. We also offer opt-out, or unsubscribe choices, which you may access by clicking on the link at the bottom of the email;

If you provide feedback, we may use and disclose this feedback for any purpose whatsoever, as long as we do not add your personal data, unless you have separately authorized us to add your personal data in the individual case concerned;

We offer outdoor experiences and other events that take place in other countries and, in a global economy, we do not conduct every aspect of our business in just one country. We may transfer Personal Data about you worldwide in any manner consistent with this Policy;

We keep information as a record of our interactions with you. If you place an order or otherwise deal with us or our representatives over the telephone, we may record the conversation. Personal Data referenced in the call may be recorded or entered into another media (e.g., a computer). We may also keep logs of online chat and emails we receive from you.

We may also purchase certain Personal Data from others to better inform you about our products, services, and offers that we think will interest you. This Policy applies to Personal Data we obtain from other sources as well as to any Personal Data that we add to or combine with Personal Data otherwise covered by this Policy.

We may provide notice of unauthorized access or other invasions of certain security systems, as required by law or otherwise. We may do so by posting notice on our site or sending notice to any email address we have for you, or by other means. You understand that notice to you will count as notice to others using your account or membership and you agree to pass this notice on to them.

We may process and use Personal Data about you to deal with legal process, below, and to comply with corporate laws that allow you to examine certain corporate books and records (such as minutes of member meetings and names and addresses of members entitled to vote). We may use Personal Data about you in an attempt to do any or all of these kinds of things: (i) prevent or investigate fraud, crimes, unauthorized use of Personal Data or the site, or economic or personal harm to anyone; (ii) facilitate product recalls; and (iii) to investigate, protect, defend, or enforce rights and property of K2 Sports or anyone else. It is impossible to list every lawful use that we might make of Personal Data and the above examples are not intended to do so - they are only a general description and are for illustration.

Except as described in this Policy, our business practice is to not disclose Personal Data about you outside of K2 Sports and its affiliates without your consent. We disclose Personal Data as follows:

With Your Consent. We disclose Personal Data about you to third parties with your consent. We may obtain consent from you in several ways, such as in a form or agreement; online, through "click-through" agreements or registration pages; verbally, through interactive voice response; or when your consent is part of the terms and conditions through which we provide you a particular product or service. Your consent is sometimes implicit. For example, if you purchase a product from a store or through our site and ask that it be shipped to your home or other address, you implicitly consent to our disclosure of your name and address to a third-party shipping company to complete delivery, of your credit card number to the credit card processor to authorize the transaction, and to the bank to collect payment. Product or Service Fulfillment. We may disclose Personal Data to third parties who complete transactions or perform services on our behalf, transactions on your behalf, or transfers related to providing products or services to you. For example, we may contract with third parties to host a site, collect and provide products reviews, or send our emails. Through contracts with these third parties, we restrict the manner in which they may use and disclose Personal Data about you without your consent. Certain Business Transfers. Personal Data may be disclosed as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing or sale of company assets. It may also be disclosed in the event of insolvency, bankruptcy or receivership in which Personal Data could be transferred to third parties as one of the business assets in the transaction.

Legal Process; Protection of K2 Sports and Others.

We may disclose Personal Data to comply with the law (e.g., a lawful subpoena); to enforce or apply any contracts or agreements; to initiate, render, bill, and collect for products or services; to protect our rights or property; in connection with claims, disputes, or litigation; to protect ourselves, our members, and other customers from the harmful acts of others (e.g., theft, fraud, or abuse); or if we determine disclosure of Personal Data is necessary in an emergency.

Access to Personal Data

We do not maintain all Personal Data in a form that can be accessed or updated by you and some items may not be changed (e.g., transaction records). Accordingly, we will determine what may be accessed and how; we may also keep a record of changes (including deletions) and disclose them for lawful purposes. We keep Personal Data for as long as we think is necessary or advisable and we reserve the right to retain it to the full extent not prohibited by law. We may discard Personal Data in our discretion so you should retain your own records. Often it is not feasible or advisable to discard Personal Data (such as commingled Personal Data), so we reserve the right to retain it but treat it as inactive or discarded. You may make a request for us to update Personal Data (that is eligible for updating) by contacting our Customer Service department via email, telephone, or mail (see Support); typically it takes us about two days to process an update request and we reserve the right to take longer.

Additionally; the Site may contain licensed third-party content and/or hyperlinks to entire websites of third parties or to individual websites of third parties. The Site shall be responsible only for its own content on these web pages in accordance with general laws, but shall accept no responsibility for the third-party content or for the content of the websites linked to in such manner, and shall not adopt as its own these websites or their content. Websites linked to were checked for possible violations of the law at the time when the link was placed; no violations of the law were evident at that time. The provider shall not be obliged to monitor third-party information transmitted or stored or to check whether unlawful acts, hyperlinks or content exist. This is because it would be unreasonable to expect us to continually monitor the content of the websites linked to without there being any specific indication of a violation of the law. Therefore, use of third-party content shall take place at the user's own risk. If violations of the law come to our knowledge by way of notifications or otherwise, or if we are obliged under general laws to remove information or block the use of information, we shall immediately remove this content and/or these links.

Some examples of third-party content:

• Google
• Facebook
• Twitter
• Instagram
• Pinterest
• Yotpo
• Bronto

Your Personal Data rights and how you can control your information

At any time, if you believe Personal Data about you within our control has been accessed by unauthorized persons, please contact us. An important part of ensuring the security of Personal Data is your own effort to protect it against unauthorized access or use. You shall have the right to inquire at any time, free of charge, about your personal data collected. You shall have the right to at any time revoke your consent to use of your Personal Data from that moment forward. To request information or revoke your consent, please contact the data protection officer at privacy@k2sports.com, who shall then promptly provide information and take the necessary steps to resolve the issue.

Opt-Out Choices

We will endeavor to process any opt-out request that you make in accordance with the instructions below within one week reasonable time. Please email us privacy@k2sports.com.

Printed Materials: to opt out of receiving printed marketing materials at your postal address such as catalogs, flyers and postcards, contact us at privacy@k2sports.com

Emails: to opt out of further marketing emails, use the method provided at the bottom of the email (by clicking on the "unsubscribe" link) or by contacting us at privacy@k2sports.com.

Children

You may provide or we may ask for Personal Data about children. We do not, however, want to collect Personal Data from children. Do not provide us any Personal Data (directly or on site bulletin boards, etc.) unless you are at least 13 years of age. We encourage parents to caution their children not to provide any Personal Data. If a child under 13 has provided Personal Data, a parent or guardian may so inform us by writing us at the address noted below, and we will use commercially reasonable efforts to delete it from our database, subject to applicable law and this Policy.

Newsletters

You may optionally choose to sign up for an email newsletter through various email signup forms throughout the Site. When you do so, that information is stored securely by a third-party service whom we use specifically for managing our newsletter sending and subscribership. You can always opt-out of the newsletter at any time. The only information stored about you during registration is the information you provide, such as your email address, and possibly your IP address information, such as your country of location.

Other Applicable Terms

This Policy does not modify or alter any applicable agreement you have or may have with K2 Sports. Additionally, your use of certain of our products or services (e.g., equipment rentals), or your participation in certain special events or activities, may be subject to one or more applicable agreements, and certain other terms may all apply to your use, purchase, or participation. If this Policy conflicts with any portion of those terms and agreements, those terms and agreements govern to the extent of the inconsistency.

Information on Cookies, Web Beacons and Similar Technologies

We use "cookies" or other tracking mechanisms to help support the integrity of registration and buying processes on our site, to retain changes that you made (e.g., if you personalize a page), and to learn about your possible interest so that we can try to personalize marketing. A "cookie" is a small data file that our site transfers to your computer for storage to allow our server to "remember" specific Personal Data. We also use cookies or similar information for typical business purposes such as to administer the site, to track and analyze visitor traffic so that we can adjust the site, and to advertise and promote our products and services. The cookies or other tracking mechanisms collect at least the following: your domain name and host for Internet access; the Internet address of the site from which you came; the date and time of your access; and your computer's IP address and information about its operating system and browser. These technologies help us to combat fraud or misuse and to remember things like: (1) the profile facts you tell us about yourself, (2) your specified areas of interest on our sites, (3) the items you've placed in your shopping basket, and (4) the pages you visit as you shop. In our emails we use "pixel tags" to determine if your email software or service can display html-formatted email (this helps us optimize the size of our messages and conserve bandwidth). You can disable some cookies, but the site won't necessarily function as designed (e.g., cookies must be enabled to register or make purchases).

We also allow collection by analytic service provider(s) of site click-stream and cookie data to help us track aggregate and individual use of our site and determine possible interests of users (e.g., if you read a site article about tents, during a subsequent visit we might present you with an article about maintaining tents). Some advertisers might use their cookies on our site or in their messages to you. If you click on an advertisement, a cookie might be placed on your computer. To find out how these kinds of companies tend to collect and use information or to take advantage of any opt-out opportunities they provide, visit their sites to see their privacy policies. We do not control these companies, and their practices and policies may change over time.

It is our hope that you find the display of advertising to you based on your non-personally identifying browsing interests valuable; however, if you would prefer not to participate in the services offered through these solutions, you can always opt-out of this activity by visiting the Network Advertising Initiative (NAI) website at .

GOOGLE ANALYTICS

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies” – text files that are stored on your computer and that enable an analysis of your use of the website. The information about your use of this website generated by the cookie is generally sent to a Google server in the USA and stored there. IP anonymization is activated on this website, so that, within the member states of the European Union and other states participating in the Agreement on the European Economic Area, users’ IP addresses are shortened by Google prior to transmission. Only in exceptional cases will a full IP address be transmitted to a Google server in the USA and be shortened there. Google shall use this information on behalf of the operator of this website in order to analyze your use of the website, compile reports on website activity, and provide further services related to website and Internet use to the website operator. The IP address transmitted by your browser in the context of Google Analytics shall not be combined with other Google data. You may prevent the storage of cookies by editing the settings in your browser software accordingly. However, please note that in this case you may not be able to make full use of all functions of this website. In addition, you may prevent collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google and processing by Google by downloading and installing the browser plug-in available under the following link, currently:

• English
• Deutsch
• Français
• Italiano
• Español

Changes to this Policy

This Policy replaces all previous disclosures we may have provided you about our Personal Data practices. We will update this Policy if our practices change or if laws or regulations require that we change it. If we decide to disclose Personal Data in a way that is materially different from that which was stated in this Policy at the time Personal Data was collected, we will notify you by posting notice of the change on our site and on this page for a reasonable period before we implement that change and, if feasible, will give you an opportunity to opt out of the proposed use of Personal Data.

How to Contact Us

We respect your privacy and are committed to effecting the policies described in this Privacy Policy. If you have any questions, comments or concerns about this Privacy Policy or about our privacy practices, please call our customer service representatives at 1-800-994-5605 or contact us using the contacts form.

You may also direct your privacy-related comments or questions to the following mailing address:

K2 Sports 413 Pine St. Floor 3 Seattle, WA 98101

Or email us at: privacy@k2sports.com