Contact Full Tilt directly for product information.

Full Tilt USA
413 Pine St.
3rd Floor
Seattle, WA 98101

Hours of Operation

8AM to 5PM PST (Monday-Friday)

Full Tilt Customer Service

Phone: 800-994-5605
Email: Customer Service

Or click to email the U.S. offices:
MEDIA, EVENTS, MARKETING
TEAM
SALES, BECOMING A DEALER
WEB SITE ISSUES
TECH SUPPORT/CUSTOMER SERVICE

For help with returning product, please visit Easy Returns or Warranty Returns

Full Tilt International Offices

FULL TILT CANADA
1 Westside Drive, Unit #7
Toronto, Ontario
Canada M9C 1B2

FULL TILT EUROPE

Seeshaupter Strasse 62
D-82377 Penzberg
Germany
+49 8856 901 0

FULL TILT UK

1 BROOKLANDS
MOONS MOAT DRIVE
REDDITCH
B98 9DW
ph: 01527405410

FULL TILT JAPAN

11F, Shibaura Square Bldg,
4-9-25 Shibaura Minato-ku,
Tokyo 108-0023 Japan

FULL TILT AUSTRALIA

BENTLEY SPORTS
PO BOX 2615
CHELTENHAM, 3192
VICTORIA, AUSTRALIA

FULL TILT NEW ZEALAND

NEW ZEALAND
SPORTIVE NZ
PO BOX 8659
CHRISTCHURCH, NEW ZEALAND

Contact Kibo via 24/7 customer support phone number or online for help with order related questions.

Kibo Customer Service

Phone: (877) 412-7467
Kibo Order Support

If your Full Tilt product was purchased from a local retailer rather than from fulltiltboots.com, you must bring your product back to the retailer.

Please do not contact Full Tilt regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from fulltiltboots.com and were fulfilled and shipped directly by Full Tilt.

We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame and that you are the original purchaser.

Product Purchased from a Retailer

Product purchased from a retailer must be returned to the original point of purchase. The dealer will then process the warranty with Full Tilt on your behalf.

Product Purchased from fulltiltboots.com

If your product was purchased directly from fulltiltboots.com, all warranty-related inquiries must be directed to your order fulfiller. You can find contact information for your order fulfiller on your order Packing Slip and in your Kibo Account, on your online invoice.

Our fulfillment partner will then process the warranty claim with us on your behalf.

If your order was fulfilled directly from Full Tilt, please contact Full Tilt Customer Service. A Full Tilt Service Rep will be happy to provide you with an RMA # for you to submit your product for warranty inspection.

If you send in your warranty return without contacting Full Tilt Customer Service, we will be unable to process your warranty request.

Exact product replacement depends on inventory availability.

*Consumer is responsible for shipping charges to mail back warranty returns.

Thanks for your Full Tilt Boots purchase. Full Tilt warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, Full Tilt will use the manufacturing date as the start of the warranty period.

Items will be repaired or replaced if, upon inspection at an authorized Full Tilt Service Center and sent to and agreed upon by a Full Tilt Warranty Service Technician, they are found to be defective in materials or workmanship.

In the event an exact product replacement is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.

Full Tilt One Year Limited Warranty

Full Tilt warrants its boots to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.

Full Tilt warrants its accessories to be free from defects in materials and workmanship for a period of (180) days from the original date of purchase at retail.

What is covered:

• Cracked shells
• Stitching that is pulling out - that is not the result of normal wear and tear
• Malfunctioning buckles

What is not covered:

• Any product that has been altered, modified, or tampered with in any way by anyone.
• Damage due to negligence, accident, unreasonable use, or by other causes unrelated to defective materials or workmanship.
• Any product that has had the serial number altered, defaced or removed.

Click here for a complete copy of our Full Tilt Boots Warranty Policy.

Out-of-Stock Items

Full Tilt makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified immediately that part, or all, of your order cannot be fulfilled.

Partial Shipments

If only part of your order is unavailable, the remaining items will be shipped to you. Your account will only be charged for the shipped items.

Split Shipments

Because we rely on the support of our specialty retailers in the fulfillment and shipment of online orders, it is likely that your order will be shipped by one of these retailers. When product becomes sparse, it is also possible that your order will be fulfilled by multiple retail partners.

Future Availability

If you are interested in a specific out-of-stock item, continue to check the website periodically and/or contact Full Tilt Customer Service to find out when the product will be made available.

Full Tilt products are sold at numerous online and retail stores. To locate the Full Tilt dealer nearest you, please check out our Dealer Locator.

If you have Full Tilt Boots and would like to purchase a replacement part, you can order all replacement parts directly from our website. Simply go to our Parts Section and order what you need. If we do not have a specific part in stock, you can also check with your local dealer.

All tongues, liners, boot boards, upper cable inserts, forward lean inserts, power straps, cables, replacement heels and outsoles are all sold as a pair - for a pair of boots. All buckles are sold individually with one per package. If you are in need of (2) you will need to order (2).

What are the FT factory stocked cable lengths on my boots?

To download a Cables Size Chart click here.

What is the amount of forward lean on my boots?

Which boot shell do I have?

To download a chart of previous FT Boots Models click here.

You can use your own footbeds in Full Tilt boots if you heat mold the liners. This will allow the bottom of the liners to mold to the your footbeds.

Please have a professional boot fitter perform this for you. Make sure to heat up the boots before inserting the footbeds and molding the liners to your feet.

View our Instruction Manuals below or click here to download a copy of our Instruction Manual...

**Well we've received so many sticker requests this year that we're out of stickers for the next couple months. So keep sending your requests, they just won't be fulfilled right away. Thanks!

Yes!

Just send us a standard size (no insanely big envelopes), self addressed, stamped envelope inside the envelope you mail to us and we’ll stuff it with stickers and mail it back to you.

Letters, ideas, entertaining pics are always appreciated by the sticker guy.

example of what you might get, a 6" x 4" Sticker Sheet:

Mail requests to Full Tilt Boots in your Country:

FULL TILT USA

Attn: Free Stickers Please!
413 Pine St.
3rd Floor
Seattle, WA 98101

FULL TILT CANADA

Attn: Free Stickers Please!
1 Westside Drive, Unit #7
Toronto, Ontario
Canada M9C 1B2

FULL TILT EUROPE

Attn: Free Stickers Please!
Seeshaupter Strasse 62
D-82377 Penzberg
Germany
+49 8856 901 0

FULL TILT UK

Attn: Free Stickers Please!
1 BROOKLANDS
MOONS MOAT DRIVE
REDDITCH
B98 9DW
ph: 01527405410

FULL TILT JAPAN

Attn: Free Stickers Please!
11F, Shibaura Square Bldg,
4-9-25 Shibaura Minato-ku,
Tokyo 108-0023 Japan

FULL TILT AUSTRALIA

Attn: Free Stickers Please!
BENTLEY SPORTS
PO BOX 2615
CHELTENHAM, 3192
VICTORIA, AUSTRALIA

FULL TILT NEW ZEALAND

Attn: Free Stickers Please!
NEW ZEALAND
SPORTIVE NZ
PO BOX 8659
CHRISTCHURCH, NEW ZEALAND

Full Tilt Contact Info

Click here to visit our Contacts page.

Full Tilt News

The best way to stay informed about what's been going on in the world of Full Tilt is to follow our News page.

Full Tilt Careers

For Full Tilt job postings visit the K2 Sports Careers site.

The Full Tilt Story

Curious about how we got started? Check out our story here.

2017-2018 Full Tilt Catalog

For Full Tilt Boots catalog click here.

2017-2018 Full Tilt Boots Specs

To download a Full Tilt Boots comparison chart click here.

Full Tilt Boots Privacy Policy

Effective Date: November 17, 2009
Updated March 17, 2017

Full Tilt Boots respects your privacy, and we are committed to protecting it. We provide this Privacy Policy ("Policy") to describe the personal information that is collected when you sign up to receive email from Full Tilt Boots, in our online stores, use our websites or other products or services, or when you otherwise interact with us. In addition to this Policy, for certain special offers, areas of our website, or certain services or activities, we may supply different or additional personal information practices and terms specific to those programs.

By using our site, signing up for email, using our other products or services, or otherwise providing information to us, you are accepting the practices described in this Policy.

Scope of This Privacy Policy

This Policy applies to personally identifiable personal information, or "personal information," that we collect when you sign up to receive email, shop in our stores, visit any of our websites (collectively, the "site"), or use or access our other products or services. It also applies to personal information we collect when you otherwise interact with us, such as when you make a payment, place an order, sign up for an activity, or contact customer service. This Policy also applies to personal information that we may receive from our partners and third-party sources.

Personal Information

Personal information under this Policy is personal information that we directly associate with a specific person such as the person's name, address, phone or fax number, email address, account information (e.g., member account, credit card information and online registration), online activities or other specific personal information. Because of the broad range of services and product offerings, we collect other very specific personal information. For instance, we may collect age or date and year of birth and the number of children in your family. Our definition of personal information does not include "aggregate" personal information. This is information that we collect about a group or category of services or people that does not contain any personal information or from which we or our agents remove any personal information.

Collection of Personal Information

We collect personal information about you in the normal course of our business when you shop on our site or when you use our services or otherwise interact with us. Various ways in which we may obtain personal information from you are described below.

Personal Information You Provide. We collect personal information that varies with your purchases, interests, and activities and what you chose to provide to us. We collect personal information when you sign up for, purchase, or use our products or services, when you sign up to receive email, or when you email, call or otherwise communicate with us. You may submit personal information with a job application or in your resume that you provide as part of an employment application process. We also collect personal information when you call or email our customer service representatives, or when you contact us about a product or service you have previously purchased. In some cases, the personal information we ask you to provide will be mandatory for purposes of participating in a particular activity or service. If you do not provide this personal information, your participation may be limited or prohibited.

Automatically Collected Personal Information. We receive certain types of personal information automatically whenever you use our services. For example, when your web browser accesses our site, we obtain certain types of personal information, such as your IP address, country of location, the type of browser you use, and the page you visited before visiting our site.

Personal information From Other Sources. We may receive personal information about you from other sources. For example, we may receive creditworthiness or other financial personal information when you fill out a job application. We may also purchase certain personal information from others to better inform you about our products, services, and offers that we think will interest you. This Policy applies to personal information we obtain from other sources as well as to any personal information that we add to or combine with personal information otherwise covered by this Policy.

Our Use of Personal Information

We use the personal information we collect for a variety of purposes; for example, to provide products or services, process and complete transactions, ship or otherwise deliver goods or services, respond to requests, make internal business decisions, evaluate available offers and make decisions about services offered, protect our rights or property, create products and services, anticipate and resolve actual or potential problems with our products and services, and inform you of products, services and offers that we believe you will find of interest.

Below are some additional, more specific examples of how we use personal information:

• We use your name and postal address to provide our printed catalog and other materials via the mail. Full Tilt Boots sends emails about news, clinics and events, and general promotions.
• We use your billing and credit card personal information to process your orders for products and services, to deliver products and services to you, and to bill you for them.
• We may use your personal information to verify and validate your identity.
• If you submit a job application or resume to us, we may use the personal information in the application or resume to communicate with you and, subject to laws and regulations that govern our consideration of that personal information, to evaluate your qualifications for employment.
• We may aggregate information about your activities and services to help us determine your potential interest in other products or services.
• For marketing and similar purposes, we may use personal information to offer products and services from us or others. We also offer opt-out choices, which you may access by clicking on the link at the bottom of the email.
• We offer outdoor experiences and other events that take place in other countries and, in a global economy, we do not conduct every aspect of our business in just one country. We may transfer personal information about you worldwide in any manner consistent with this Policy.
• We keep information as a record of our interactions with you. If you place an order or otherwise deal with us or our representatives over the telephone, we may record the conversation. Personal information referenced in the call may be recorded or entered into another media (e.g., a computer). We may also keep logs of online chat and emails we receive from you.
• We may provide notice of unauthorized access or other invasions of certain security systems, as required by law or otherwise. We may do so by posting notice on our site or sending notice to any email address we have for you, or by other means. You understand that notice to you will count as notice to others using your account or membership and you agree to pass this notice on to them.
• We may use personal information about you to deal with legal process, below, and to comply with corporate laws that allow you to examine certain corporate books and records (such as minutes of member meetings and names and addresses of members entitled to vote).
• We may use personal information about you in an attempt to do any or all of these kinds of things: (i) prevent or investigate fraud, crimes, unauthorized use of personal information or the site, or economic or personal harm to anyone; (ii) facilitate product recalls; and (iii) to investigate, protect, defend, or enforce rights and property of Full Tilt Boots or anyone else. In listing these types of actions where we may use personal information, we are not promising to take any such action and we will take or not take such action in our sole discretion. It is impossible to list every lawful use that we might make of personal information and the above examples are not intended to do so - they are only a general description and are for illustration.

Disclosure of Personal Information

Except as described in this Policy, our business practice is to not disclose personal information about you outside of Full Tilt Boots and its affiliates without your consent. We disclose personal information as follows:

• With Your Consent. We disclose personal information about you to third parties with your consent. We may obtain consent from you in several ways, such as in a form or agreement; online, through "click-through" agreements or registration pages; verbally, through interactive voice response; or when your consent is part of the terms and conditions through which we provide you a particular product or service. Your consent is sometimes implicit. For example, if you purchase a product from a store or through our site and ask that it be shipped to your home or other address, you implicitly consent to our disclosure of your name and address to a third-party shipping company to complete delivery, of your credit card number to the credit card processor to authorize the transaction, and to the bank to collect payment.
• Product or Service Fulfillment. We may disclose personal information to third parties who complete transactions or perform services on our behalf, transactions on your behalf, or transfers related to providing products or services to you. For example, we may contract with third parties to host a site, collect and provide products reviews, or send our emails. Through contracts with these third parties, we restrict the manner in which they may use and disclose personal information about you without your consent.
• Certain Business Transfers. Personal information may be disclosed as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing or sale of company assets. It may also be disclosed in the event of insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of the business assets in the transaction.
• Legal Process; Protection of Full Tilt Boots and Others. We may disclose personal information to comply with the law (e.g., a lawful subpoena); to enforce or apply any contracts or agreements; to initiate, render, bill, and collect for products or services; to protect our rights or property; in connection with claims, disputes, or litigation; to protect ourselves, our members, and other customers from the harmful acts of others (e.g., theft, fraud, or abuse); or if we determine disclosure of personal information is necessary in an emergency.

Cookies, Web Beacons and Similar Technologies

We use "cookies" or other tracking mechanisms to help support the integrity of registration and buying processes on our site, to retain changes that you made (e.g., if you personalize a page), and to learn about your possible interest so that we can try to personalize marketing. A "cookie" is a small data file that our site transfers to your computer for storage to allow our server to "remember" specific personal information. We also use cookies or similar information for typical business purposes such as to administer the site, to track and analyze visitor traffic so that we can adjust the site, and to advertise and promote our products and services. The cookies or other tracking mechanisms collect at least the following: your domain name and host for Internet access; the Internet address of the site from which you came; the date and time of your access; and your computer's IP address and information about its operating system and browser. These technologies help us to combat fraud or misuse and to remember things like: (1) the profile facts you tell us about yourself, (2) your specified areas of interest on our sites, (3) the items you've placed in your shopping basket, and (4) the pages you visit as you shop. In our emails we use "pixel tags" to determine if your email software or service can display html-formatted email (this helps us optimize the size of our messages and conserve bandwidth). You can disable some cookies, but the site won't necessarily function as designed (e.g., cookies must be enabled to register or make purchases).

We also allow collection by analytic service provider(s) of site click-stream and cookie data to help us track aggregate and individual use of our site and determine possible interests of users (e.g., if you read a site article about tents, during a subsequent visit we might present you with an article about maintaining tents).

Some advertisers might use their cookies on our site or in their messages to you. If you click on an advertisement, a cookie might be placed on your computer. To find out how these kinds of companies tend to collect and use information or to take advantage of any opt-out opportunities they provide, visit their sites to see their privacy policies. We do not control these companies, and their practices and policies may change over time.

It is our hope that you find the display of advertising to you based on your non-personally identifying browsing interests valuable; however, if you would prefer not to participate in the services offered through these solutions, you can always opt-out of this activity by visiting the Network Advertising Initiative (NAI) website at http://www.networkadvertising.org/managing/opt_out.asp.

Use of Location Data

When you are accessing this website on a mobile device, we may ask to determine your current location in order to provide you with the most accurate data. We do not share your location information with any third parties. If you are not comfortable with this, you may disable the use of location services in the application settings at any time.

Your Choices

You may opt out of receiving commercial messages from us and from certain other parties and from our sharing of certain personal information at any time.

Access to Personal Information

We do not maintain all personal information in a form that can be accessed or updated by you and some items may not be changed (e.g., transaction records). Accordingly, we will determine what may be accessed and how; we may also keep a record of changes (including deletions) and disclose them for lawful purposes. We keep personal information for as long as we think is necessary or advisable and we reserve the right to retain it to the full extent not prohibited by law. We may discard personal information in our discretion so you should retain your own records. Often it is not feasible or advisable to discard personal information (such as commingled personal information), so we reserve the right to retain it but treat it as inactive or discarded. You may make a request for us to update personal information (that is eligible for updating) by contacting our Customer Service department via email, telephone, or mail (see http://atlassnowshoe.com/contact for specific addresses and numbers); typically it takes us about two days to process an update request and we reserve the right to take longer.

Security of Personal Information

Full Tilt Boots takes physical, electronic, and procedural measures to protect personal information from unauthorized access, use, or disclosure while it is under our control. Even so, security breaches and mistakes can and do happen and we do not guarantee the security of personal information. Except for financial transmissions, you should assume the site is not encrypted. Email communications and online chat are not encrypted, so do not include sensitive personal information in them. "Phishing," imposters, and fake websites are a fact of modern life.

What Can You Do To Protect Personal Information

At any time, if you believe personal information about you within our control has been accessed by unauthorized persons, please contact us. An important part of ensuring the security of personal information is your own effort to protect it against unauthorized access or use.

Children

You may provide or we may ask for personal information about children. We do not, however, want to collect personal information from children. Do not provide us any personal information (directly or on site bulletin boards, etc.) unless you are at least 13 years of age. We encourage parents to caution their children not to provide any personal information. If a child under 13 has provided personal information, a parent or guardian may so inform us by writing us at the address noted below, and we will use commercially reasonable efforts to delete it from our database, subject to applicable law and this Policy.

Newsletters

You may optionally choose to sign up for an email newsletter through various email signup forms throughout our website. When you do so, that information is stored securely by a third-party service whom we use specifically for managing our newsletter sending and subscribership. You can always opt-out of the newsletter at any time. The only information stored about you during registration is the information you provide, such as your email address, and possibly your IP address information, such as your country of location.

Other Applicable Terms

This Policy does not modify or alter any applicable agreement you have or may have with Full Tilt Boots. Additionally, your use of certain of our products or services (e.g., equipment rentals), or your participation in certain special events or activities, may be subject to one or more applicable agreements, and certain other terms may all apply to your use, purchase, or participation. If this Policy conflicts with any portion of those terms and agreements, those terms and agreements govern to the extent of the inconsistency.

Changes to this Policy

This Policy replaces all previous disclosures we may have provided you about our personal information practices. We will update this Policy if our practices change or if laws or regulations require that we change it. If we decide to disclose personal information in a way that is materially different from that which was stated in this Policy at the time personal information was collected, we will notify you by posting notice of the change on our site and on this page for a reasonable period before we implement that change and, if feasible, will give you an opportunity to opt out of the proposed use of personal information.

How to Contact Us

We respect your privacy and are committed to effecting the policies described in this Privacy Policy. If you have any questions, comments or concerns about this Privacy Policy or about our privacy practices, please call our customer service representatives at 800-426-1617 or contact us using the contacts form. You may also direct your privacy-related comments or questions to the following address:

Full Tilt Boots
413 Pine St.
Floor 3
Seattle, WA 98101

Third Party Relationships and Your Privacy

Full Tilt Boots has arranged with Yotpo to facilitate customer reviews of products sold by Full Tilt Boots. When you submit a product review to Yotpo, you will be subject to Yotpo's terms of use and privacy policies. Accordingly, you should review them prior to submitting any product review (see https://www.yotpo.com/privacy-policy/). The reviews you submit may be posted on both Yotpo's site and our site.

Opt-Out Choices

We will endeavor to process any opt-out request that you make in accordance with the instructions below in a commercially reasonable time.

• Printed Materials: to opt out of receiving printed marketing materials at your postal address such as catalogs, flyers and postcards, contact us or send a letter to the address above.
• Emails: to opt out of further marketing emails, use the method provided in the email (such as clicking on a link).