Customer Service
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800-994-5605
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Contact Us
Full Tilt Contact Information
Contact Full Tilt directly for product information.
Full Tilt USA
413 Pine St.
3rd Floor
Seattle, WA 98101
800-994-5605
Hours of Operation
7AM to 5PM PST (Monday-Friday)
Full Tilt Customer Service
Phone: 800-994-5605
Email: Customer Service
Or click to email the U.S. offices:
MEDIA, EVENTS, MARKETING
TEAM
SALES, BECOMING A DEALER
WEB SITE ISSUES
TECH SUPPORT/CUSTOMER SERVICE
For help with returning product, please visit Easy Returns or Warranty Returns
Full Tilt International Offices
FULL TILT CANADA
1 Westside Drive, Unit #7
Toronto, Ontario
Canada M9C 1B2
FULL TILT EUROPE
Seeshaupter Strasse 62
D-82377 Penzberg
Germany
+49 8856 901 0
FULL TILT UK
1 BROOKLANDS
MOONS MOAT DRIVE
REDDITCH
B98 9DW
ph: 01527405410
FULL TILT JAPAN
11F, Shibaura Square Bldg,
4-9-25 Shibaura Minato-ku,
Tokyo 108-0023 Japan
FULL TILT AUSTRALIA
BENTLEY SPORTS
PO BOX 2615
CHELTENHAM, 3192
VICTORIA, AUSTRALIA
FULL TILT NEW ZEALAND
NEW ZEALAND
SPORTIVE NZ
PO BOX 8659
CHRISTCHURCH, NEW ZEALAND
Kibo (Shopatron) Contact Information
Contact Kibo (Shopatron) with order processing questions.
Shopatron Customer Service
Phone: (877) 412-7467
Retail Returns
Retail Returns
If your Full Tilt product was purchased from a local retailer rather than from fulltiltboots.com, you must bring your product back to the retailer.
Please do not contact Full Tilt regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from fulltiltboots.com and were fulfilled and shipped directly by Full Tilt.
Warranty
Returning Product for Warranty
We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame and that you are the original purchaser.
Product Purchased from a Retailer
Product purchased from a retailer must be returned to the original point of purchase. The dealer will then process the warranty with Full Tilt on your behalf.
Product Purchased from fulltiltboots.com
If your product was purchased directly from fulltiltboots.com, all warranty-related inquiries must be directed to your order fulfiller. You can find contact information for your order fulfiller on your order Packing Slip and in your Kibo Account, on your online invoice.
Our fulfillment partner will then process the warranty claim with us on your behalf.
If your order was fulfilled directly from Full Tilt, please contact Full Tilt Customer Service. A Full Tilt Service Rep will be happy to provide you with an RMA # for you to submit your product for warranty inspection.
After receiving your RMA # from Full Tilt, ship all returns to:
Full Tilt Boots
ATTN: Warranty RMA#
2021 South 208th St.
Suite E
Des Moines, WA 98198
If you send in your warranty return without contacting Full Tilt Customer Service, we will be unable to process your warranty request.
Exact product replacement depends on inventory availability.
*Consumer is responsible for shipping charges to mail back warranty returns.
Full Tilt Boots Warranty Policy
Thanks for your Full Tilt Boots purchase. Full Tilt warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, Full Tilt will use the manufacturing date as the start of the warranty period.
Items will be repaired or replaced if, upon inspection at an authorized Full Tilt Service Center and sent to and agreed upon by a Full Tilt Warranty Service Technician, they are found to be defective in materials or workmanship.
In the event an exact product replacement is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.
Full Tilt One Year Limited Warranty
Full Tilt warrants its boots to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.
Full Tilt warrants its accessories to be free from defects in materials and workmanship for a period of (180) days from the original date of purchase at retail.
What is covered:
- Cracked shells
- Stitching that is pulling out - that is not the result of normal wear and tear
- Malfunctioning buckles
What is not covered:
- Any product that has been altered, modified, or tampered with in any way by anyone.
- Damage due to negligence, accident, unreasonable use, or by other causes unrelated to defective materials or workmanship.
- Any product that has had the serial number altered, defaced or removed.
Click here for a complete copy of our Full Tilt Boots Warranty Policy.
Product Availability
Product Availability
Out-of-Stock Items
Full Tilt makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified immediately that part, or all, of your order cannot be fulfilled.
Partial Shipments
If only part of your order is unavailable, the remaining items will be shipped to you. Your account will only be charged for the shipped items.
Split Shipments
Because we rely on the support of our specialty retailers in the fulfillment and shipment of online orders, it is likely that your order will be shipped by one of these retailers. When product becomes sparse, it is also possible that your order will be fulfilled by multiple retail partners.
Future Availability
If you are interested in a specific out-of-stock item, continue to check the website periodically and/or contact Full Tilt Customer Service to find out when the product will be made available.
Where Can I Find Full Tilt Products?
Full Tilt products are sold at numerous online and retail stores. To locate the Full Tilt dealer nearest you, please check out our Dealer Locator.
Replacement Parts
Replacement Boot Parts
If you have Full Tilt Boots and would like to purchase a replacement part, you can order all replacement parts directly from our website. Simply go to our Parts Section and order what you need. If we do not have a specific part in stock, you can also check with your local dealer.
All tongues, liners, boot boards, upper cable inserts, forward lean inserts, power straps, cables, replacement heels and outsoles are all sold as a pair - for a pair of boots. All buckles are sold individually with one per package. If you are in need of (2) you will need to order (2).
What are the FT factory stocked cable lengths on my boots?
To download a Cables Size Chart click here.
What is the amount of forward lean on my boots?
Which boot shell do I have?
To download a chart of previous FT Boots Models click here.
Tips for Product Use
Using Custom Footbeds
You can use your own footbeds in Full Tilt boots if you heat mold the liners. This will allow the bottom of the liners to mold to the your footbeds.
Please have a professional boot fitter perform this for you. Make sure to heat up the boots before inserting the footbeds and molding the liners to your feet.
Full Tilt Instruction Manual
View our Instruction Manuals below or click here to download a copy of our Instruction Manual...
Sticker Requests
Can You Please Send Me Free Full Tilt Stickers?
**Well we've received so many sticker requests this year that we're out of stickers for the next couple months. So keep sending your requests, they just won't be fulfilled right away. Thanks!
Yes!
Just send us a standard size (no insanely big envelopes), self addressed, stamped envelope inside the envelope you mail to us and we’ll stuff it with stickers and mail it back to you.
Letters, ideas, entertaining pics are always appreciated by the sticker guy.
example of what you might get, a 6" x 4" Sticker Sheet:
Mail requests to Full Tilt Boots in your Country:
FULL TILT USA
Attn: Free Stickers Please!
413 Pine St.
3rd Floor
Seattle, WA 98101
800-994-5605
FULL TILT CANADA
Attn: Free Stickers Please!
1 Westside Drive, Unit #7
Toronto, Ontario
Canada M9C 1B2
FULL TILT EUROPE
Attn: Free Stickers Please!
Seeshaupter Strasse 62
D-82377 Penzberg
Germany
+49 8856 901 0
FULL TILT UK
Attn: Free Stickers Please!
1 BROOKLANDS
MOONS MOAT DRIVE
REDDITCH
B98 9DW
ph: 01527405410
FULL TILT JAPAN
Attn: Free Stickers Please!
11F, Shibaura Square Bldg,
4-9-25 Shibaura Minato-ku,
Tokyo 108-0023 Japan
FULL TILT AUSTRALIA
Attn: Free Stickers Please!
BENTLEY SPORTS
PO BOX 2615
CHELTENHAM, 3192
VICTORIA, AUSTRALIA
FULL TILT NEW ZEALAND
Attn: Free Stickers Please!
NEW ZEALAND
SPORTIVE NZ
PO BOX 8659
CHRISTCHURCH, NEW ZEALAND
Company Info
Full Tilt Info
Full Tilt Contact Info
Click here to visit our Contacts page.
Full Tilt News
The best way to stay informed about what's been going on in the world of Full Tilt is to follow our News page.
Full Tilt Careers
For Full Tilt job postings visit the K2 Sports Careers site.
The Full Tilt Story
Curious about how we got started? Check out our story here.
2015-2016 Full Tilt Catalog
For Full Tilt Boots catalog click here.
2015-2016 Full Tilt Boots Specs
To download a Full Tilt Boots comparison chart click here.
Shipping and Order Tracking
Order Tracking
Track your package! At any time you may check order status in your Kibo Account.
Your order tracking number will be sent to you via email after your order has shipped. Your tracking number is also available in your Kibo Account.
Full Tilt Shipping Rates
The following shipping rates are for items purchased through fulltiltboots.com only.
Ground Shipping Rates
| 0-$24.99 | $5.00 |
|---|---|
| $25-$49.99 | $7.00 |
| $50.00-$99.99 | $9.00 |
| $100-$149.99 | $11.00 |
| $150.$199.99 | $13.00 |
| $200+ | $15.00 |
Express Shipping Rates
| Order Total | Express 2 Day | Express 3 Day |
|---|---|---|
| 0-$24.99 | $14.00 | $11.00 |
| $25-$49.99 | $18.00 | $12.00 |
| $50-$249.99 | $23.00 | $17.00 |
| $250.$599.99 | $27.00 | $22.00 |
| $600+ | $30.00 | $24.00 |
*Both Express 2 Day and Express 3 Day include an additional day for order processing. Express rates reflect transit time only.
The Fine Print
Additional Shipping Information
Holiday Shipping Schedule
Standard domestic ground ship orders placed after 9AM Pacific Time December 11th may not arrive before December 25th. To make sure that your order arrives before December 25th please consider using an express shipping method.
Order Processing
Orders placed before 10am PST Mon-Fri may ship same day, standard processing time is up to (3) business days.
No weekend deliveries are available.
Full Tilt is unable to ship to PO Boxes.
Unless specified otherwise, all orders are shipped using standard ground service (3-7 business days).
Customers Outside the US
We do ship to US Military addresses through our US website, even if you are stationed internationally.
If you are outside the US, please make sure to select your appropriate Region from the bottom of this page to find out if our website offers online sales in your country.
If your country is not set up for online sales, please contact your local Dealer to place your order.
Order Fulfiller Contact Information
As soon as your order has been marked for fulfillment, you will be notified that your order is being shipped by Full Tilt. Contact information for your order is located on your corresponding order packing slip and in your Kibo Account.
Please Note:
Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery.
For additional shipping-related questions, please contact Kibo at (877) 412-7467
Website Returns
Full Tilt Boots Return Policy
For purchases from fulltiltboots.com
- All items have a 30-day money-back guarantee
- Items must be in new/unused condition with original packaging and hangtags
- Only defective product may be returned after use or without hangtags
- For defective warranty returns, please reference our Warranty Section
Please allow two (2) to three (3) weeks from product arrival for processing.
Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase.
If your return was a gift, the credit will go to the original purchaser of the item.
Easy Kibo (Shopatron) Returns
For purchases from fulltiltboots.com
- Please process all returns through Kibo (Shopatron) - our order processor
- Log into your Kibo Account
- In your Kibo account, select "Request an RMA"
- Select the item(s) you wish to return and click "Create RMA"
- Please write your RMA # on the outside of the package prior to shipping
Once you have created your RMA, you will receive an email from Kibo with additional instructions.
Please ship your return to the address on your order invoice or packing slip (it may be a retail partner)
If you did not receive a packing slip, your invoice is available in your Kibo Account.
The Fine Print
Additional information for purchases from fulltiltboots.com
Product Exchanges
To exchange Full Tilt product, please follow our return instructions above and then place a second order through fulltiltboots.com.
Return Shipping Charges
You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.
Damaged Items or Mis-Shipments
Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.
Rejected Returns
- If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
- Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
- Please Contact Us if you have additional questions regarding the rejection of a returned item.
Payment Information
Payment Methods
fulltiltboots.com accepts the following credit cards:
- Visa
- Mastercard
- American Express
- Discover
Bill me Later
As an alternative to credit cards, Full Tilt accepts Bill Me Later for payment. See Bill Me Later for more details.
Sales Tax
Full Tilt Boots is required to charge sales tax on orders purchased through lineskis.com and originating in the following states: CA, CO, CT, IA, ID, MI, MN, NC, NJ, NM, NV, NY, OH, PA, TX, UT, VA, VT, WA, and WI.
What is Kibo (Shopatron)
What is Kibo (Shopatron)?
Kibo (Shopatron) is the order processor for Full Tilt.
This means that after purchasing product from fulltiltboots.com you will receive email communication regarding order and shipment status from Kibo.
In addition to email communication, all returns are processed through Kibo. To initiate a return, cancel an order, or check order status, log into your Kibo Account.
At any point in the order process you may be contacted by Kibo, Full Tilt, or a Full Tilt retail fulfillment partner directly.
Sizing
Full Tilt Boots Size Charts
Check out our size charts below for Original, Soul, Influence and Growth Spurt Boots.
You can also click here to download a copy of our size chart.
Sponsorship
Full Tilt Sponsorship
We don’t pay skiers to ride our boots; even pros you see rocking our boots, like Seth Morrison, Tom Wallisch, and any number of Olympic freestyle skiers, are on our boots simply because it gives them a performance advantage over people that ride conventional overlap boots or weak copies of our original 3-Piece designs.
Of course, if you’re one of the hard working skiers at the pro level on podiums or star in pro ski films we may consider sending you a pair to give you the advantage needed to kick even more butt.
Otherwise, we’re just a bunch of boot fitters that live and breathe boots and believe the most important place to put our money is back into the product.
ATTENTION AGENTS & ATHLETE MANAGERS
Please refer your world class athlete to the Full Tilt Team Manager in their home country for consideration of sponsorship so we can work with them one on one. We like to keep a close relationship to these pros to enure a healthy partnership and continue to develop the worlds best boots. Thanks!
Go to our Team Page for a list of elite Full Tilt athletes.
Full Tilt Catalog
2016-2017 Full Tilt Boots Catalog
Poster Requests
Can I get some Full Tilt posters?
Yes!
Just send us a small poster tube with a self addressed shipping label and paid return postage inside the poster tube. We’ll then fill with posters and send back to you using the paid postage you've included inside.
Here is an example of what to include inside:
Mail Poster requests to:
FULL TILT USA
Attn: Poster Request!
413 Pine Street
3rd Floor
Seattle, WA 98101